BEALES WEBSITE
TERMS AND CONDITIONS FOR USE OF SITE AND SUPPLY OF PRODUCTS
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Introduction
Welcome to the www.beales.co.uk website. This website is owned and operated by J E Beale PLC, a company registered in England and Wales under company number 120002 and whose registered address is 36 Old Christchurch Road, Bournemouth, Dorset, BH1 1LJ. All users of this website are bound by these terms and conditions. Your use of this site and the information available on this site is subject to the terms and conditions set out below and by using this site you are acknowledging your consent to them. J E Beale PLC, in its sole discretion, reserves the right to change these terms and conditions at any time without notice, although any changes will be posted here. By browsing the website you accept that you are bound by the current terms and conditions and notices and we therefore recommend that you check these each time you revisit the site.
If you do not agree with the terms, please do not use the website. If you have any questions regarding the terms and conditions, you should contact customerservices@beales.co.uk.
How to Order
Browse for products using the categories listed on the left hand side of the "Online Shopping" screen.
Add required items to your shopping basket. You can check the contents and make changes at any time by using the "Checkout" facility,
When you are completely happy with your order, continue through the "Checkout" process. We accept payment by MasterCard, Visa card, Visa Delta, Switch, American Express or the Beales Account Card. If you would prefer to order by telephone; please have your order details and credit card ready and call 01202 405200, between 9.00am and 5.30pm Monday to Saturday, quoting WEBSALE.
If you have any problems, queries or require additional product information, please contact our Customer Services team on 01202 405200, between 9.00am and 5.30pm Monday to Saturday. Alternatively, email using the "Contact Us" button. We endeavour to respond as quickly as possible, usually within one working day.
Online Offers
Periodically, we will run online offers. The terms and conditions relating to these offers will encompass the following:
- The discount applies to online purchases only and is not available in any of our 12 stores.
- Offer is valid until the date stated on promotional message notifications
- The offer is only available if the relevant code has been keyed in, prior to purchase
- Discount applies to goods only and excludes delivery charges
- Offer applies to sale and non sale merchandise
- Offer available while stocks last within our online shopping facility
Contract Formation
When you place an order to purchase a product on our website, your order is an offer to purchase those products. We will then send you a confirmatory e-mail setting out the details of your order. A contract will only come into existence in respect of each of the products ordered when we send you an e-mail confirming that we have dispatched those products to you.
Secure Payment
Payment shall be made in Pounds Sterling (by MasterCard, Visa card, Visa Delta, Switch, American Express or the Beales Account Card) when you place your order. Payment will be debited from your account before the despatch of your order. J E Beale PLC will take all reasonable care to keep your order and payment details secure, but purchases from the www.beales.co.uk website are at your risk.
Your online credit card transactions are secure. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.
Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer, you can purchase online products by calling 01202 405200, quoting reference WEBSALE, between 9.00am and 5.30pm Monday to Saturday, and one of our Customer Service Team will be pleased to take your order.
Price
All prices on the website are inclusive of VAT.
We reserve the right to alter product prices on the website to reflect any increase in the cost of the products for reasons beyond our reasonable control, this may include (but is not limited to) pricing mistakes, tax or other duty increases.
Whilst we make every effort to ensure that all prices on our website are accurate and up to date sometimes errors do occur and the prices stated are incorrect. Where the correct price is lower than the one on our website we will only charge the lower amount. If the correct price is higher than the price on our website we will either contact you and discuss the pricing error before we proceed with your order, or notify you of the error and cancel your order.
Prices online may differ from those in our stores.
Availability
If the item is out of stock we will cancel your order and send you a cancellation email.
Availability of limited editions
Please note that we may sell limited edition products via our website, which by their very nature are limited in number. As such, availability is on a strictly first come first served basis. Whilst we will endeavour to fulfil your order, once our supplies are exhausted all outstanding orders will be cancelled and your card will be immediately refunded with any monies taken. We will not be responsible for compensating you for any other losses connected with the purchase of limited edition products.
Delivery Policy
Product prices on our site are exclusive of postage and packing charges. A summary of these charges can be found on our Delivery Rates information page. J E Beale PLC reserves the right to change this shipping policy without notice.
We will endeavour to deliver the product(s) to you as soon as possible, in accordance with our shipping policy and the products' availability as set out on the website.
Delivery timescales: If the product is in stock, it will usually be dispatched within 7 days. Dispatch estimates are for working days and deliveries will be made to the address that you give us for delivery of the product(s).
Cancelling Your Order
You may cancel your order for any reason at any time up to the end of the seventh working day after you have received the goods. A "working day" means all days other than Saturdays, Sundays and public holidays. If you do wish to cancel, the following terms will apply:
If we have not yet despatched the product, you may cancel your order by calling the Customer Services team on 01202 405200, between 9.00am and 5.30pm Monday to Saturday. They will be able to access your order’s status. If the item is showing as "awaiting despatch" we have not despatched your order and you may cancel it.
If we have allocated product to your order or already despatched it then you will need to cancel the order by waiting until you receive the item(s) and then following the instructions on the Despatch Note which is sent with your order, and returning the item(s) to us. We will then process your return and issue a refund or replacement as appropriate. Please note that your right to cancel does not apply to any product which you have unsealed from the packaging in which it was supplied.
Further details of your right to cancel are given in the e-mail confirming your order. If you are wishing to return products because they are faulty please see the 'Returns' paragraph below.
Returns
We hope you will be pleased with your purchase. Under Distance Selling Regulations, you may return any item within 7 working days (starting from the date of receipt of the goods) in its original condition (i.e. unused, unworn and in its original packaging) for a refund of the price you paid for the item. To return an item please include the merchandise with a completed returns slip, as attached to the despatch docket. Please allow up to 7 working days for this to be processed.
After the original 7 working day period (starting from the date of receipt of the goods) should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in perfect condition. Returns should be made within 28 days of the date on the original purchase receipt and in original, undamaged packaging.*
If we find that the product has not been returned to us in perfect condition, we reserve the right to refuse to refund the price paid for the item, or deduct up to 20% of the original selling price from the refund amount.
If your purchase included any special online discounts, you will be refunded the actual amount paid for the goods.
Please note: For your protection J E Beale PLC recommends that you use a recorded delivery service as we cannot be held responsible for goods not received.
If you require an exchange our Customer Services Department will be happy to process this for you. Please include written details on the returns slip with your return code. Products we are unable to refund or exchange Once the packaging has been opened on the following products, for reasons of hygiene and safety, we are unable to refund or exchange them unless they are faulty: *
Mattresses, mattress toppers, duvets, pillows, personal grooming products, cosmetics, pierced jewellery.
We are unable to offer a refund or exchange on perishable goods such as food, chocolates, etc unless they are faulty. Please see below for our policy on made-to-order products. *
We are unable to offer a refund or exchange on swimwear or lingerie for reasons of hygiene.*
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.*
Items should be returned to:
Beales Customer Services
Beales of Bournemouth
36 Old Christchurch Road
Bournemouth
BH1 1LJ
Alternatively, you can return the goods in person to the Customer Services Department of your local store. Details of the location of our branches are available in the "Our Stores" section of our website www.beales.co.uk
Unwanted purchases of furniture, large electrical appliances and outdoor toys
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture, electrical appliances or outdoor toys to ensure successful delivery and to confirm that the product is the right size for your needs. Where large products are returned as unwanted, we reserve the right to make a charge of £50 to cover any collection cost. *
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Customer Services
If you have any comments with regards to service you’ve experienced online please call our Customer Services team on 01202 405200 (BT standard tariff)
Or you can email us at: customerservices@beales.co.uk
Our opening hours are 09:00 – 17:30, Monday to Saturday.
Or you can write to us at:
Beales Customer Services
Beales of Bournemouth
36 Old Christchurch Road
Bournemouth
BH1 1LJ
Limitation of Liability
We do not exclude or restrict liability for death or personal injury resulting from our negligence.
We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the website.
Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading website (www.oft.gov.uk/default.htm).
Third Party Sites
Our website may include links to external websites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with J E Beale PLC. Any goods that you order from any website to which you link from this site are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it.
Your Account
Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential.
Intellectual Property
All copyright and other intellectual property rights in any material contained on this website is either owned by us or has been licensed to us by the rights owners. The website contains trademarks, including the Beales name, the Beales logo and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the Website. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark.
You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other website. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material.
You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our website.
Data Protection
Personal details provided to us through this website shall only be used in accordance with our Privacy Policy. Please read this carefully before going on. By providing your personal details to us you are consenting to their use in accordance with our Privacy Policy.
General
Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us.
We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the website. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect.
We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered.
The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy.
Jurisdiction
These terms shall be construed and interpreted in accordance with the relevant United Kingdom law. The courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the website or the supply of products by us.
Privacy Policy
To view our Terms & Conditions, click here.
J E Beale PLC are committed to protecting the personal information that we ask you to supply to us. We will use the information we collect to process orders and to provide a better shopping experience.
We may use your personal information to inform you about the latest changes to the site and products or services that you may find of interest but if you prefer not to receive this you can tell us either by sending an e-mail message to customerservices@beales.co.uk or by visiting your account details and changing your communication options.
What information is requested?
We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. J E Beale PLC does not currently supply personal information to third parties.
How do we use the information?
When you place an order, we need to know your name, address, e-mail address and delivery address.
Your credit or debit card details will be obtained when you enter your card details to make your order. These are held on a secure server by Red Technology. The next trading day, the correct amount will be debited from your card through J E Beale PLC’s Electronic Funds Transfer (EFT) system. This allows your order to be processed and fulfilled and permits us to track your order status. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors’ needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies.
No personal data will be passed outside of the EEA (European Economic Area).
When you place an order or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access.
Disclosure of personal information
J E Beale PLC does not currently supply personal information to third parties.
J E Beale PLC may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
J E Beale PLC occasionally employ third parties who collect personal information on J E Beale PLC’s behalf. In such cases, such third parties will be instructed by J E Beale PLC to comply with the J E Beale PLC Privacy Policy as set forth herein.
Review, correction or deletion of information from our records
If for any reason you are concerned that the personal information maintained by J E Beale PLC is not correct, or it changes or if you no longer desire our service we will correct, update or remove the data you have provided. This can usually be done by e-mailing us at customerservices@beales.co.uk or contacting our Customer Services team on 01202 405200.
Cookies
J E Beale PLC uses both two types of cookies on the website: session cookies and persistent cookies.
Session cookies are only temporary and are erased when your browser leaves a website. This cookie enables the website to remember important details such as the contents of your basket and whether you have logged in.
Persistent cookies are stored on your hard drive until you erase them or they expire. We use persistent cookies for certain areas of the site, such as when you enter a competition or if you follow a link from one of our partner sites. They allow us to track how effective our partnerships and competitions are and help us to tailor our offer to our customers.
How to disable cookies:
Here is some information on how to disable cookies in some of the most popular browsers. If you use a browser which is not featured below you should be able to access information on how to disable cookies by going to the "Help" section of that browser.
Microsoft Internet Explorer v.6 - In your browser click on "Tools" then choose "Internet options". Click on the "Privacy" tab. On the privacy tab, click on the "Advanced" button. A window will pop open where you can modify the settings that your browser uses to handle cookies. Check the box next to "Override automatic cookie handling". This will activate the options below where you can manually change the cookie handling settings.
Microsoft Internet Explorer v.5 and v.5.5 - In your browser window click on "Tools" then choose "Internet options". Click the "Security" button. A window will pop up and then you should choose "Custom level". Scroll down the list of options until you find options under the "Cookies" heading. Here you can change the settings of how your browser should handle cookies.
Netscape Navigator v.4.75 - In the browser window, click "Edit" and choose "Preferences". A window will pop open where you can modify many of the browser settings. Click on the "Advanced" option to highlight it. The advanced option screen will appear on the right where you can modify the way the browser should handle cookies.
For as much information about cookies as you could reasonably expect to find in one place go to www.allaboutcookies.org
Your consent
By using the site, you signify your assent to the J E Beale PLC Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to our Privacy Policy. Any change to the policy will be published on this page so that you are always aware of it. Your continued use of the site will signify your acceptance of these changes.
Delivery Rates
Please note: we do not currently deliver to any addresses outside of mainland UK.
If you'd like to have items sent to separate addresses, please complete a separate order for each address. Separate delivery charges will apply to each address.
UK Delivery
We strive to keep all of the items featured on our website in stock. If all of the products in your shopping basket are in stock you will receive your order (when despatched to a UK address) in one of the following ways:
*Standard Delivery Monday to Friday: £5.00 (£4.26 net of VAT) for orders valued up to £40.00, Free for orders above £40.00. Ideal for home delivery of small orders to minimise carriage costs. 3 to 5 days minimum transit time and 7 to 14 days maximum transit times should be allowed following the day of despatch. This option will not guarantee delivery on a specific date. Please allow at least 4 days to lapse before contacting our Customer Service department to track your goods.
*Parcelforce Next Day Delivery before 10.00 am Monday to Friday: £7.00 (£5.96 net of VAT) for orders valued up to £40.00, £5.00 (£4.26 net of VAT) for orders above £40. Shipped by Parcelforce and delivered the next working day following the day of despatch (UK mainland only - next day). This service requires a signature to be delivered.
Please note:
Next Day Delivery will only apply to orders received by us by 12 noon the previous day.
Certain UK postcodes have a 48 hour guaranteed delivery only for further details please contact our Customer Service department
*Royal Mail and Parcelforce do not offer guaranteed delivery on a Saturday or Sunday, bank Holidays, Christmas Day, Boxing Day, and New Years Day.