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Privacy Policy

HOW SAFE IS IT TO SHOP AT BEALES.CO.UK?
Here at Beales.co.uk we do our best to ensure online security is a high priority.

J E Beale PLC will take all reasonable care to keep your order and payment details secure, but purchases from the www.beales.co.uk website are at your risk.

Payment shall be made in Pounds Sterling (by MasterCard, Visa card, Visa Delta, or the Beales Account Card) when you place your order. Payment will be debited from your account before the despatch of your order. Your online credit card transactions are secure. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. When the letters "http" in the URL change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area.

Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer, you can purchase online products by calling 01202 405200, quoting reference WEBSALE, between 9.00am and 5.30pm Monday to Saturday, and one of our Customer Service Team will be pleased to take your order.

To view our Terms & Conditions, click here.

J E Beale PLC are committed to protecting the personal information that we ask you to supply to us. We will use the information we collect to process orders and to provide a better shopping experience. We may use your personal information to inform you about the latest changes to the site and products or services that you may find of interest but if you prefer not to receive this you can tell us either by sending an e-mail message to cservicesbournemouth@beales.co.uk or by visiting your account details and changing your communication options.

WHAT IS THE PURPOSE OF RECEIVING PERSONAL INFORMATION?
We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. J E Beale PLC does not currently supply personal information to third parties.

HOW DO WE USE THE INFORMATION?
When you place an order, we need to know your name, address, email address, delivery address and payment details. Online payments are handled live through our SagePay payment gateway, which is PCI compliant and secure so your payment details are kept safe at all times.

Your payment card details are held by SagePay alone in a secure hosted and encrypted environment of the highest standards to protect your information. The only data that we retain at J E Beale PLC is your contact information and your current and historic order information, which is held on secure encrypted servers. Your order will then be processed on either the same or next working day. Your will be fulfilled and we will track your order status, until delivery. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors' needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies. But no personal data will be passed outside of the EEA (European Economic Area), or used by third parties for marketing purposes at any time.

When you place an order or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of the information which you have given to us, to prevent unauthorised access.

Upon registering, customers can choose to 'opt in' to receive infromation from Beales by email, post or SMS. If you are opted in to our e-newsletter, you will receive regular information about web and in-store offers, promotions, new brands and competitions. You will be able to unsubscribe at any time by clicking on the unsubscribe link on e-newsletters.

CAN MY DETAILS BE ACCESSED BY THIRD PARTY SITES?
Our website may include links to external websites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with J E Beale PLC.

Any goods that you order from any website to which you link from this site are subject to any terms and conditions applicable to such website and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These websites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it.

CAN PERSONAL INFORMATION BE DISCLOSED?
J E Beale PLC does not currently supply personal information to third parties.
J E Beale PLC may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
J E Beale PLC occasionally employ third parties who collect personal information on J E Beale PLC's behalf. In such cases, such third parties will be instructed by J E Beale PLC to comply with the J E Beale PLC Privacy Policy as set forth herein.

REVIEW, CORRECTION OR DELETION OF INFORMATION FROM OUR RECORDS
If for any reason you are concerned that the personal information maintained by J E Beale PLC is not correct, or it changes or if you no longer desire our service we will correct, update or remove the data you have provided. This can usually be done by e-mailing us at customerservices@beales.co.uk or contacting our Customer Services team on 01202 405200.

WHAT ARE COOKIES USED FOR ON YOUR WEBSITE?
J E Beale PLC uses both two types of cookies on the website: session cookies and persistent cookies. Session cookies are only temporary and are erased when your browser leaves a website. This cookie enables the website to remember important details such as the contents of your basket and whether you have logged in.

Persistent cookies are stored on your hard drive until you erase them or they expire. We use persistent cookies for certain areas of the site, such as when you enter a competition or if you follow a link from one of our partner sites. They allow us to track how effective our partnerships and competitions are and help us to tailor our offer to our customers.

HOW TO DISABLE COOKIES?
Here is some information on how to disable cookies in some of the most popular browsers. If you use a browser which is not featured below you should be able to access information on how to disable cookies by going to the "Help" section of that browser.

Microsoft Internet Explorer v.6 - In your browser click on "Tools" then choose "Internet options". Click on the "Privacy" tab. On the privacy tab, click on the "Advanced" button. A window will pop open where you can modify the settings that your browser uses to handle cookies. Check the box next to "Override automatic cookie handling". This will activate the options below where you can manually change the cookie handling settings.

Microsoft Internet Explorer v.5 and v.5.5 - In your browser window click on "Tools" then choose "Internet options". Click the "Security" button. A window will pop up and then you should choose "Custom level". Scroll down the list of options until you find options under the "Cookies" heading. Here you can change the settings of how your browser should handle cookies.

Netscape Navigator v.4.75 - In the browser window, click "Edit" and choose "Preferences". A window will pop open where you can modify many of the browser settings. Click on the "Advanced" option to highlight it. The advanced option screen will appear on the right where you can modify the way the browser should handle cookies.

For as much information about cookies as you could reasonably expect to find in one place go to www.allaboutcookies.org

WILL ANY INFORMATION BE USED WITHOUT CONSENT?
By using the site, you signify your assent to the J E Beale PLC Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to our Privacy Policy. Any change to the policy will be published on this page so that you are always aware of it. Your continued use of the site will signify your acceptance of these changes.