Frequently Asked Questons
The following are some questions we are asked frequently. If you have any questions or suggestions for this page, please email us at firstname.lastname@example.org
Can I use my Love Rewards loyalty card?
Yes. When selecting your delivery method, there is the opportunity to input the 18-digit number located on the front of your Loyalty Card.
Input your 18-digit number (without any spaces) and this will ensure that Loyalty points are added to your Love Rewards card.
Click through to Love Rewards section for details on how to sign up and start your Love Rewards membership!
Do you deliver to all UK addresses?
Currently we are only able to deliver to mainland UK addresses.
How long does delivery take?
We aim to deliver your order to you within 3-7 working days of order.
How are my items delivered?
All orders are dispatched by preferred delivery partners. You can locate your tracking number by logging into your account, viewing your order, and then identifying the number recorded at the bottom of your order underneath the header ‘tracking number’.
What happens if I am out at the time of delivery?
Our couriers will either, leave the parcel with a neighbour, leave it somewhere safe, or take it away again for re-delivery/collection from a local depot. They will place a card through your door to let you know delivery has been attempted, and provide instructions on what, if any, action is required on your part.
Can I cancel or change my order?
You can return your order within 35 days of receiving your items. Normally, once payment has been taken your order cannot be stopped.
My order is not complete
We often send orders in more than one package. As a result you may find that your order could arrive across more than one delivery direct from one of our brand partners.
Please check your ‘Goods Dispatched’ email for details of what products have been sent. An email is sent for each dispatch parcel. If the items you receive do not match those indicated (ticked) on your order packing list, please contact our Web Service Team by email at email@example.com and they will provide a resolution to ensure that any errors are corrected.
My item has arrived faulty or broken
Please accept our apologies. Please contact our Web Service Team by email at firstname.lastname@example.org, and they will arrange to collect the faulty item free of charge, and either provide you with a full refund, or wherever possible a replacement item.
My order hasn’t arrived
If you have allowed the delivery time we suggest (normally 3-7 working days for most standard items) please contact our Web Service Team by email at email@example.com and they will investigate the matter.
You will have the option of tracking your order (please see the ‘How are my items delivered’ section for further details on tracking).
I no longer want/ require my item
We accept returns of most items within 35 days of purchase. Please see our Returns section for details on how to return your item for a full refund.